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eCOES and payment receipts requires Adobe Acrobat Reader version 6.0 or above (version 8 is recommended) - download Adobe Acrobat FREE. Some Apple Mac users may experience problems printing eCOES or payment receipts.

Apple users and customers with early versions of Adobe Acrobat have experienced information missing from their eCOES or payment receipt. If you are an Apple user you may need to;

  • On a Mac, choose to save your eCOES or payment receipt file(s) to disk and open your eCOES or payment receipt using Adobe Acrobat Reader version 8.0 or above.
  • On a phone or tablet, use the free Adobe App to open your eCOES or payment receipt.